- Your password is wrong, check the password we have sent you upon registration.

- Your account was suspended because of lack of documents. The EU regulation obliges OptionWeb to ask you for the following documents, if you haven’t sent them in the 48 hours following your deposit your account will be suspended until your documents are validated:

1.         A Photo ID. This must be government issued and can be a driver’s license, passport or residency card.  (Front/Back).

2.    Proof of residence of less than 6 months such as a utility bill. This must verify your physical or billing address in the country of your residency. Your name and address should appear clearly.

3.    If invested through credit card, a copy of the credit card used for the investment must be sent. The copy should be that of the front and back of the credit card with the first 12 digits of the front of the credit card covered and the 3 CVV digits on the back of the card should be covered as well.

These documents should be scanned in clear copies and sent via email to [email protected] with your name in the subject line of the email.

Should you encounter problems gathering the aforementioned necessary documents or have any questions, please do not hesitate to contact me via mail, phone or directly on OptionWeb through the chat window.

Green indicates a higher rate than the previous trading day’s closing level. Red indicates a lower rate than the previous trading day’s closing level.

OptionWeb™ customers are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.

A SWIFT code is the unique identification
code of a particular bank that is used when transferring money between banks.
Your bank can tell you what its SWIFT code is. If the SWIFT code comprises only
eight digits, you will have to insert XXX at the end.

OptionWeb’s Bonus Policy: OptionWeb offers a number of attractive reward features to its new and regular customers. Bonuses and onetime trading credits rewarded to clients are part of OptionWeb’s promotions program. These bonuses are limited time offers and the terms and conditions associated with any bonus rewards are subject to change. To learn more about OptionWeb’s rewarding bonus and promotional offers please contact us via live chat, phone or email.

OptionWeb’s Bonus Withdrawal Policy

In order to withdraw your full bonus, you will be required to execute a minimum trading volume of 20 times for every $1 bonus. The bonus can only be withdrawn when the preceding stipulation has been fully met and fulfilled.

The withdrawal of funds from an account before completing bonus conditions will immediately nullify the bonus and will be removed from the account. Should the entire or part of the deposit on which the bonus is given be withdrawn prior to the 20 times the bonus volume has been traded then the following shall happen:
The bonus shall be cancelled
All the trading losses will come from the original deposit and the remaining balance may be withdrawn.
The trading profits may be cancelled and the original deposit will be available for withdrawal.

Any indication of fraud, manipulation, cash-back arbitrage, or other forms of deceitful or fraudulent activity based on the provision of the bonus will nullify the account and any and all profits or losses garnered.

An option that provides the holder with a
profit when the underlying asset rises in price compared with the level it
was purchased at. In the event that the option expires exactly at the same
price, the full original investment amount will be returned to the investor.

An option that provides the holder with a
profit when the underlying asset falls in value relative to the purchase level. In
the event that the option expires at exactly the same price, the full original
investment amount will be returned to the investor.

To invest is easy, simply choose between buying a
“call” or a “put” option on any asset which you want to trade.
Clicking on the call/put button will open a short investment sheet in the same box,
where you will be requested to enter the amount of the investment and to
approve execution. The selection may be canceled by clicking on “X”
at any time before approval of the transaction. Please note that the rates keep
updating in the investment sheet.

For example, if you traded a Nasdaq Call option with a value of $500, and at the time of expiry your trade closed “out of the money” – you would receive a credit on your trade of anything between $0-$50, depending on the original option.

The expiry rate is the level of the
underlying asset at the time of expiry of the asset according to Reuters. This
is the determining level if the option has expired in-the-money or
out-of-the-money. A different expiry rate is determined for each underlying
asset.

The expiration time is the time and date at which
an option expires.

OptionWeb™
deals are dependent on the markets, which are dynamic and change all the time.
The fluctuations in the market, in currency rates, and in other parameters,
affect our fully automated pricing engine. This is why rates may
change all the time. For your convenience, we developed the currency rates table
which displays market data in real time and can give you an indication as to
whether the rates are going up or down. When the rates in the bar are green it
means they went up since the last update, when they are red it means they went
down since the last update.

1. All our assets are available during market
trading hours. Outside the market trading hours, the asset will not be displayed in OptionWeb™.

2. Another reason could involve a lack of sufficient funds in your account.

3. If none of the above answers your question, please contact us via email at: [email protected] or through our customer service phone numbers in your region (located under “contact us”).

Rollover Benefits:
        •    Postpone the option’s expiry time
        •    Utilize a powerful stop loss strategy
        •    Get 30% higher returns when your option expires in the money for an added 30% investment
        •    Turn loss into gain with time on your side

        •    The Roll over is available up to 10 minutes before the Expiry

Per each particular option Rollover can be applied only once.

*Rollover feature is not available for the end of the day trade.

Double Up Benefits:
        •    Increase your investment on open positions
        •    Make double the profit on expiry

        •    Immediately capitalize on a strong position

You can update the information in My
Account>Personal Details or contact us by email.